What is a Managed Service Provider?
A Managed Workplace Service provider is a company who handles the outsourcing, on a proactive basis, management responsibilities and functions and a strategic method to improve operations and control business costs.
The managed workplace services business model differs from other types of channel companies, such as value-added resellers (VARs). Managed workplace service providers typically use a number of differing pricing models such as a per-device, per-user and all-inclusive pricing, with responsibilities contracted under service level agreements (SLAs).
There are a number of different services that fall under the "Managed Service Provider" umbrella, such as:
- Managed IT Services. Never stress over faulty and inefficient technology again - these Managed Service Providers take on the management of all your PCs and other devices. They are monitored for threats, repaired if any issues arise, and replaced once they become outdated.
- Managed Print Services. These Managed Service Providers handle all aspects of an organisation's document infrastructure, including printing devices, scanners, faxes, copiers, software and all support services. Key areas of focus may be security - to keep important information under wraps - or long-term efficiency and cost-saving.
- Outsourced Document Services. If you've assessed that it would be easier to take your complex printing needs off-site, these Managed Service Providers can ensure your needs are always met, with the output completely scalable to your requirements.
- Digital Workplace Solutions. These Managed Service Providers find the perfect digital solutions to optimise your workspace. You may choose this because your workplace technology and processes do not match your needs, or because you want to find new ways to make work more efficient and seamless for in-person, hybrid and remote workers alike.