Managed IT Services

Warranty Packs

Receive prioritised service and support for your IT equipment with an Apogee Warranty Pack for your PC or laptop, and enjoy peace of mind knowing that your product is registered and protected by an authorised HP extended warranty partner. With an Apogee 3-year Warranty Pack, your registered product will enjoy priority cover from the purchase date of your product, including onsite support, with custom warranty upgrades available to support you where you need it most.

Apogee Warranty Pack - Engineers fixing laptop

Benefits of Device Warranty Packs

  • Immediate device replacement for any major issues

  • Remove the stress of your IT resources with everyday device management

  • Round the clock support on your critical technology

  • Focus your time on key strategic initiatives

  • Maximises your user uptime

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Maximising Employee Productivity

For IT teams, upgrading or fixing a remote worker’s device can cause endless hassle, logistical issues and downtime, the enemies of productivity. Next day replacement delivery as part of our warranty packs eliminates the headache of troublesome devices, freeing up your team to be pro-active rather than reactive.

With concrete SLAs you can be confident the warranty is predictable to aid resource planning, and with solid service responses, we will ensure workstations are running smoothly.

Our warranty packs also eradicate the unpredictability of IT costs for replacement hardware, steadying your budgets and smoothing your cash flow.

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Fully customisable service solutions

Benefit from 100% genuine parts and labour repair coverage, provided on-site at your place of business or home. If your issue cannot be resolved over the telephone via our highly trained helpdesk support engineers, a technician will be dispatched to arrive on-site, typically the next working day.

Custom Warranty Upgrades enable you to vary response time and level of service to match critical support needs. A customised warranty can provide hardware and software support through an unscripted troubleshooting helpdesk, preventative maintenance remote monitoring software, end-to-end case and relationship management, and prioritised parts and labour, with enhanced response times both in and outside normal working hours.

Whatever your warranty support needs, we have the offerings and expertise to help you protect and get the most out of your technology investment.

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Case Study - Liverpool John Moores University 

By partnering with Apogee, LJMU are able to benefit from dedicated Project Managers who work on-site alongside LJMU’s IT department as well as two on-site engineers who manage and service the devices, ensuring any issues are solved promptly. 

At the LJMU open day, Apogee staff were also on hand to help students, prospects and staff on device usage as well as providing vital information on how the print environment will work and how this would benefit students and staff whilst giving them the chance to learn about efficient printing and time saving technology. 

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