Remote IT Support

Tired of flying blind with your business IT? Repairs are quick, effective, and cost efficient with a Remote IT Support service; which monitors the health and security of each of your devices to ensure maximum uptime – a valuable add-on to any DaaS solution.


What is Remote IT Support?

Designed to enable greater productivity throughout your organisation, Remote IT Support gives you easy access to our UK-based Customer Support Centre whenever the need arises.

Rather than paying for individual engineer visits, committing to Remote IT Support means you can request fixes for any number of DaaS devices without additional charges to your regular payments. This allows you to keep employee downtime to an absolute minimum throughout your organisation – but without breaking the bank on costly third-party repairs.


3 Benefits of Remote IT Support

As an add-on to DaaS, Remote IT Support plays a crucial role in ensuring you reap the benefits of optimised workplace IT.

Accurate budgetary projections

Maximise the utility of your IT budget with the help of comprehensive reporting. Informed by remote monitoring across your entire IT fleet, vital information such as health, security, and usage of each of your DaaS devices is available upon request – which can identify areas of inefficiency and vulnerability to be acted upon.

Predictable capital expenditures

The impact that technical issues can have on your business is heavily mitigated through Remote IT Support – since, by covering all of your potential support requests under consistent payment instalments, you can predict your operational expenditures with greater accuracy.

Greater companywide productivity

As well as enabling greater productivity for your general employees, day-to-day maintenance can be removed from the workload of your IT staff – meaning they are free to devote their full attentions to more valuable strategic tasks.

Why does your business need Remote IT Support?

Ultimately, combining a DaaS solution with Remote IT Support gives you more peace of mind, budgetary freedom, and effective labour than any company who purchases and manages their own workplace IT in-house.

Whatever the nature of your organisation, having a support provider who also manages your IT infrastructure creates untold efficiencies for your business – especially when each separate service is consolidated into a single convenient operational expense.

The additional benefits of this are significant. Because we are equipped with comprehensive service histories for each device, we can identify and resolve technical issues with relative ease – maximising uptime for your operations, thus allowing your business to be dynamic in an increasingly competitive business landscape.

Furthermore, transparent billing allows you to get the most out of your IT budget. Since the cost of support will be fixed from instalment to instalment, this allows you to proceed without fear of nasty surprises down the road – allowing you to distribute funds into other crucial areas.

Why choose Apogee as your Remote IT Support provider?

When it comes to keeping your business IT operational, you’re in good hands with Apogee – because, with a 98% resolution rate for IT, network, and software requests, our industry leading Service Excellence is practically second to none.

But the world of technology is always changing; and Remote IT Support isn’t the only way we can support your workplace IT. As an independent subsidiary of HP, we can make sure your IT infrastructure benefits from the latest innovations, delivered at a cohesive standard of service – all from one convenient point of contact.

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