- Company Name: Scottish Fire & Rescue
- Sector: Public
- Solutions Provided: Managed Print Services
Scottish Fire and Rescue Service (SFRS) are the largest fire and rescue service in the UK and fourth largest in the world, operating 356 fire stations.
The organisation is committed to ensuring the safety and well-being of the people of Scotland, working on the frontline, assisting with incidents, and focusing on the prevention of emergencies by spreading the message of fire safety.
The SFRS have eight regional fire services that had been managed separately until 2013, when they were unified into one single force.
There were 780 devices in total, including 179 different models from 13 separate manufacturers distributed across various locations and no managed print service (MPS) in place. The varying collection of devices were costly, and there was a lack of consistency across the service.
The dispersed devices made usability difficult for staff to switch from each device. The ICT departments in the regions were responsible for maintenance. The device repairs took up valuable time, resources and money whilst using an aging legacy fleet, which caused increased risks of printer failures, creating unnecessary waste and costs for the fire service.
Apogee were previously servicing only nine of the 13 different manufacturers devices within one region, with the other seven regions managed by various providers all with different workflows and processes, which caused a lack of stability within their fleet.