With a true nationwide service delivery operation, Apogee can take away that headache and ensure your devices don’t compromise your productivity. Apogee is passionate about service and committed to delivering the best client support to maximise your performance. Our Managed Service Operations Centre (MSOC) ensures all our key operations are based under one roof, allowing total accountability of our client services.
Marketing leading remote help desk
Our market-leading Remote Help desk fix one in three issues via a network connection to maximise your uptime. If the issue cannot be resolved by our helpdesk, an engineer will be dispatched and will be at your site within our contracted response time of four hours, or the individually agreed SLA – including the one A3 MFD you may have in a porta cabin in a very remote location!
ARMA (Apogee Remote Management Application)
Keeping your business running round the clock is our innovative ARMA technology which manages all the activity on each of your devices connected to a network.
Beyond tracking the number of documents printed, scanned or copied each day, it also monitors the device’s live status so it knows when there is a fault however big or small, ensuring we pro-actively react to any issues. Removing the necessity for your staff to log a service call will increase their productivity and also allow the experts to focus on getting your device back up and running in no time. Ensuring devices remain operational is a fundamental part of Apogee’s service delivery which allows our clients to focus on their core business needs.
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