“Deploying devices in the health service is extremely difficult especially in clinical areas where patient care has priority and we have to work around those constraints.
I would like to formally record that the people involved from Apogee have been first class, very helpful when issues arose, always keeping us informed etc., this goes through the whole organisation I have dealt with over the past 12 months.”
– Royal Surrey County Hospital representative
Royal Surrey Trust had a large number of printing devices spread across multiple locations, with a mixture of printing devices varying in model and type.
The devices also varied in age which had a negative impact on print quality for some departments. The existing devices were not part of a managed print service which meant there were no central contact points and no management information available for the fleet as well as a lack of device and data security.
The average age of the existing print fleet meant there was a greater potential for support related calls. These support calls often required a visit by a Print Room Operator meaning that they were taken away from other tasks, resulting in potential delays to other projects.