As universities and colleges have begun to operate more like businesses, customer service has become something else entirely.
Customer service is not new to higher education and as student’s expectations rise, this has become an increasingly unmanageable strategy. Facilities are an important factor in students choosing their place of higher education – from living standards in halls, Wi-Fi availability and easily accessible amenities. By reviewing and implementing managed services, institutions can free up staff time and operate more efficiently—while improving the service provided to students.
Efficiency is paramount
Universities are certainly looking after their most popular facilities as a large majority of students described their work facilities including libraries and IT facilities as either good or excellent. These facilities are well looked after because they influence 67 per cent of UK students when choosing a university And, in today’s budget-strapped climate, efficiency becomes a differentiator in and of itself. Apogee is passionate about service and committed to delivering the best client support to maximise performance. Our Managed Service Operations Centre (MSOC) make sure all our key operations are based under one roof, allowing total accountability of our client services. Our team of trained customer service advisors are on hand to answer in person, providing live support to keep you updated on the progress of your query as we work to resolve it.
Why Apogee should be your first choice:
Our market-leading Technical Helpdesk fix one in three issues via a network connection to maximise your uptime.
Contracted response time of four hours, or the individually agreed response time.
UK-based support providing a fast and accurate response
Pro-active monitoring of all your devices on a real time basis
Remote management of consumables immediately upon installation, including automated toner supply
Expert trainers support staff with extensive training for general users and reprographics
Check us out at COUP this September Hosted by The Southern Universities Purchasing Consortium, it’s this year’s premier event for anyone who works in procurement in the UK Higher Education sector.
COUP 2019 will be held on the 4th and 5th September 2019 at the University of Leicester.