Apogee announces agreement with States of Guernsey to supply IT Hardware to the public sector

Following the States’ decision to terminate its contract with Agilisys, this agreement with Apogee is the latest part of the government’s new multi-vendor model; meaning services and projects will be delivered by a range of providers rather than one.

Apogee will be delivering IT equipment for users across the public sector and undertaking IT ‘lifecycle services’ aimed at modernising both the suite of devices used by staff, and their user experience. The contract will also see deskside, or onsite, support delivered alongside integration into helpdesks to ensure faults can be quickly assessed and devices replaced if needed.

Apogee is already an approved supplier for other public sector organisations in Europe and has experience working with education, local government and healthcare organisations. Apogee’s public sector experience will be important given the different hardware needs across the diverse services operated by the States – for example schools, law enforcement, the PEH, and civil service.

The budget for the provision of this part of the States’ IT provision is about £1.3m per year.

‘Apogee is a supplier with extensive experience working alongside public sector organisations and comes with the benefits of a global supplier in HP. I am confident that we will see service continuity across the States of Guernsey with this agreement, but we will also see our hardware modernised with the replacement of about 3,000 laptops during the contract. The Service Level Agreement we have signed will ensure that our users’ experience and efficient operation is prioritised, and we will be able to be responsive to future demand.

‘As the latest appointment as part of our new multi-vendor approach, our preparations are taking shape for the new model to come into operation on 1st August. This longer, five-year contract, allows us cost and tech certainty over that full period and to explore possible cost reductions through the more structured approach we will have to hardware security and monitoring.’

Gé Drossaert, States Chief Digital and Information Officer

 

‘We are delighted and extremely proud to have been selected by the States of Guernsey to help modernise the user experience across government services. Following months of collaboration between our teams to learn what is important, we are developing a deep understanding of both the current landscape and the future needs of their workplace environment. Co-creating the way forward with the States of Guernsey will undoubtedly deliver a rewarding experience. Our objective is to elevate productivity and maximise efficiency at every opportunity.

‘This contract reflects our ongoing commitment to delivering secure, scalable, and sustainable IT services, alongside expert technology lifecycle management. We remain dedicated to supporting the evolving needs of public sector organisations.’

Carl Day, Chief Sales Officer at Apogee

A multi-vendor model provides many benefits, including:

• The ability to select the best vendors/suppliers for specific services or technologies.
• Working with a range of providers will increase supplier accountability to deliver.
• Easier access to specialised expertise.
• Enhancing the States’ resilience and reducing the risk of service disruptions as less reliance on a single supplier.
• Selecting the right supplier for the right service/project supports aims to improve IT services and provide a better experience for users.