woman on public transport listening to smart phone

Stagecoach

20 January 2023

BDO LLP

20 January 2023

Howard Kennedy

Howard Kennedy previously used multiple service providers and saw the need to streamline their operations - with Apogee’s assistance, document processing and production costs were reduced by 30%.

"Apogee have shown us what quality service looks like, it’s in a different league from what we are used to.

I wouldn’t hesitate to recommend them. Their legal sector experience is fantastic and we were quite shocked to find that Apogee understood our business better than we did."

– Howard Kennedy representative

The Background

Howard Kennedy was previously using print devices supplied by multiple manufacturers, with mail room staff and equipment from TNT. Combined with three recently merged firms residing in three separate buildings, Howard Kennedy needed to streamline its operations.

With plans to move to one main office, the reliance on a multitude of suppliers posed a significant risk to productivity. With relocation just a few months ahead, project timescales were a key factor and any solutions had to incorporate printing, mailing and client billing requirements.

The Solution

By fully understanding the client’s requirements and following our proven blank canvas approach, Apogee quickly evaluated the most suitable blend of solutions. The removal of existing suppliers was key, in order to start with a clean slate and ensure Howard Kennedy’s needs were met with one fully integrated solution.

The initial focus on improving print and mail room operations recommended the replacement of large mail room devices and the takeover of staff. The mobilisation of a single solution for document production was also proposed, to satisfy the entire document processing and print requirements of the business, all within the timescales of the project window.

The Outcome

Howard Kennedy were delighted with the integrated approach taken by Apogee, and the fact that implementation could be completed within the timescales provided. With the installation of large mail and post room devices, mailing operations have now been rationalised. The postal department has been outsourced, with Apogee providing the staff to ensure a smooth operation.

A full Managed Print Service has been implemented, with a range of devices from multiple manufacturers providing a customised solution. Document production efficiency is significantly enhanced, security has been improved whilst costs and wastage have been reduced.

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