Resource Planner

The Resource Planner role is an exciting opportunity to join a friendly Resource Planning team, with a focus on customer service and exceeding customer expectations. Responsible for scheduling and administration of our UK & Republic of Ireland Field Engineers repair and maintain customer equipment, overseeing a defined area/region of the UK.

You will be working closely with our Field Engineers, Field Service teams and other departments, ensuring we attend service calls in the most efficient and effective way.



  • Dispatching and routing a team of Field Service engineers
  • Ensuring that response time targets are met in line with SLAs
  • Scheduling of engineers to ensure maximum productivity and efficiency
  • Daily tracking of outstanding parts and scheduling return to fits
  • Daily communication with our clients to update on outstanding calls / return to fits
  • Ensuring that agreed escalation and service processes are followed
  • Internal communication with Service Operation teams
  • Schedule Installations & relocations
  • Logging and monitoring 3rd party calls
  • Assisting MSOC with handling incoming contacts

Person Specification

  • A professional attitude
  • Excellent customer service skills (experience working within a contact centre desirable but not essential)
  • An attention to detail and commitment to accuracy
  • An ability to communicate with people of all levels up to Board level
  • A resource planning background in our industry preferably with experience in using CBS (not essential)
  • Basic Microsoft Office knowledge

Apply for this role

Which role are you applying for?