Careers

Partner Services Manager - HP

Partner Services Manager - HP

Excellent and competitive Salary

 

About us

Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Job Purpose

The role provides the strategic approach and key management for Partner Services for and on behalf of HP. The primary responsibility is to ensure a high level of support to HP Customer Service and Direct Sales.

The Partner Services Manager is a driver of process improvement, supporting HP with the onboarding of new services and clients, adapting to ever-changing customer needs. The role holder will identify and develop service models as part of the onboarding process of the wider project team both pre- tender and during project, as and when appropriate. They will continuously monitor engagement to drive customer success and experience through lifecycle.

This is a partner facing and active office-based role to maintain a highly successful partnership with HP; ultimately delivering effective support for HP resulting in mutual growth, market success and profitability for both HP and Apogee.

  • Management of our HP Partner relationship for services and support specifically provided for and on behalf of Apogee to HP in the UK&I and internationally aligned to Apogee operating countries, namely Germany and Jersey and additional countries as part of continued growth.
  • Work closely with Apogee’s Service and Operations Teams, Project Management Office (PMO) to facilitate services including all vendors.
  • Collaborate with HP key stakeholders in Customer Service and Sales to facilitate service delivery and cost, and commercial models in pursuit of sales, bids and tenders.
  • Support continued service delivery to HP clients with the aim of client retention and provision of additional services.
  • Streamline the delivery of support for HP Customer Service and Direct Sales with effective, preferred service partners in country and in collaboration with Apogee procurement.
  • Drive continuous improvement and development of processes, management information, reporting aligned to key performance metrics to support performance management, profitability, business growth and future strategy.
  • Auditing, monitoring and identification of process improvements as part of the services operational organisation’s capability to deliver exceptional support for HP Customer Service and Direct Sales.
  • Continually develop the HP Services support strategy including effective service delivery and cost models, service levels, SLAs, preferred partners and management aligned to Apogee go-to-market strategy and strategic growth plans.
  • Collaborate with the Service Delivery Manager (SDM) to conduct monthly and quarterly reviews, customer service designs, service costs and delivery models.
  • Analyse and utilise management information as the foundation for assisting HP Customer Service and Direct Sales functions in the development and improvement of Apogee’s services offering.
  • Attend review meetings as required.

Experience & Skills Required

  • Proven track record in service management able to demonstrate continuous improvement and implementation of new customers and processes.
  • Extensive service support background.
  • Comprehensive understanding of service delivery models, service levels, key management metrics and information.
  • Ability to think and operate at strategic level, a forward thinker.
  • Self-managing and able to prioritise multiple tasks at once with excellent attention to detail.
  • Able to communicate effectively at all levels of the organisation.
  • Capable working both independently and as part of a team.
  • Ability to drive and develop teams to support business growth, individual growth and development.
  • Management and Leadership skills.
  • Passionate about service delivery, internal, external.
  • Bilingual an advantage.

Benefits

  • 33 days holiday including bank holidays
  • Holiday purchase scheme
  • Pension scheme
  • Advanced family friendly benefits
  • Flexible working
  • HP and EE Employee Discount Programmes
  • Employee Assistance Programme
  • Cycle2work scheme
  • Access to Apogee Learning Academy
  • 2 days off per year for voluntary work
  • Discounted Gym Membership

Please take the time to look at our excellent Glassdoor and Trustpilot reviews

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

 

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