Credit Controller

To be personally responsible and work as part of a wider team to ensure attainment of the function’s core objectives:

  • To maximise cash flow, reduce the cost of collection through effectual and robust processes and minimise the risk of bad debt
  • To be customer centric provide a professional and irreproachable service, ensuring nothing impairs their ability to make payment in line with contracted terms
  • To earn customer loyalty through the continual improvement of the customer experience for both internal and external customers


  • Control and ownership of a designated portfolio of customer accounts; to ensure efficient collection, control and administration of cash in line with the business led targets, goals and objectives
  • Collection of overdue accounts by all available methods in accordance with the company policy and departmental procedures
  • To continually develop sound knowledge of customer base to influence payment stream and improve cash flow
  • To proactively influence electronic payment methodology conversion primarily to Direct Debit
  • To escalate problematic accounts to the team Senior Controller and provide support where necessary 
  • To refer delinquency, insolvency & novation cases in line with departmental processes to the pre-legal team
  • To be responsible for identifying potential areas of credit risk and minimising impact
  • Account maintenance and administration to include but not exclusive to; management of the purchase order process, data cleanse and customer profiling, payment verification and fulfilment
  • Customer query investigation and collation of supportive documentation for first touch resolution where applicable or on referral to the centralised specialised resolutions team
  • Continual review of working practices to develop an unremitting improvement ethos; the modification and elimination of unproductive activities which impede cash conversion and customer service provision
  • To focus on individual and team level KPI’s and targets to work towards an unremitting improvement ethos and attainment
  • Ensure regulatory compliance to both internal and external governance to include but not exclusive to; Anti-Money Laundering, PCIDSS, DD governance & the customer engagement charter

Person Specification

  • An excellent working knowledge of all aspects of the Sales Ledger function and the ability to prioritise and manage ledger effectively to ensure optimum results
  • Knowledge and appreciation of contractual obligations
  • Awareness of Compliance processes to adhere to ISO and effective working practices; coupled an excellent working knowledge of all departmental processes and procedures along with any niche areas of understanding that the team ledgers dictate
  • Excellent written and verbal communication skills coupled with a confident telephone manner
  • A methodical approach to problem solving and the ability to resolve difficult and challenging situations
  • Excellent numeracy and systems/technical skills
  • Excellent written and verbal communication skills and a professional and positive telephone manner
  • Conscientious with an ability to use own initiative and prioritise effectively to meet deadlines
  • Ability to work as part of a team and learn new skills
  • Motivation and determination to succeed in a challenging and target driven function
  • Must be intrinsically comfortable with change and innately adaptable to evolve within a progressive landscape, and be committed to best practice innovation
  • Diversity and cultural sensitivity and ability to build rapport with others in a multicultural environment
  • To exhibit a collaborative approach and positive outlook and act together as ‘One Apogee’
  • Positive attitude and contribution to team ethos
  • Effective time keeping and time management; accountable for quality & timeliness of own deliverables
  • Ability to work within the defined and documented processes but to show an ability to adapt and develop approach

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