Billing Administrator

The Billing team is responsible for collating data and generating invoices for all hardware. They deal with all queries and account reconciliations.

Responsibilities

• Contacting customers to obtain accurate meter readings on a monthly basis.
• Capturing and inputting customer data/readings.
• Dealing with customer queries via email/phone.
• Raising invoices/credits.
• Assist with reporting daily figures to management

Person Specification

• An analytical eye with good attention to detail.
• Good knowledge of Microsoft Office suite (Basic Excel).
• Customer focused with a good telephone manner.
• Flexible and hard-working.

Key Performance Indicators

• Accuracy in data and meter reading entries.
• Reduction in Estimations.
• Invoicing on due date.
• Invoice Analysis.
• Adherence and timekeeping.
• Query resolution within SLA's.
• Accurate reconciliations and credits.