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Billing Administrator

The Billing team is responsible for collating data and generating invoices for all hardware. They deal with all queries and account reconciliations.

Responsibilities

  • Contacting customers to obtain accurate meter readings on a monthly basis.
  • Capturing and inputting customer data/readings.
  • Dealing with customer queries via email/phone.
  • Raising invoices/credits.
  • Assist with reporting daily figures to management

Person Specification

  • An analytical eye with good attention to detail.
  • Good knowledge of Microsoft Office suite (Basic Excel).
  • Customer focused with a good telephone manner.
  • Flexible and hard-working.

Key Performance Indicators

  • Accuracy in data and meter reading entries.
  • Reduction in Estimations.
  • Invoicing on due date.
  • Invoice Analysis.
  • Adherence and timekeeping.
  • Query resolution within SLA's.
  • Accurate reconciliations and credits.

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