Apogee Service Takeover and Refresh (A-STAR)
What is A-STAR?
Apogee's Service Takeover and Refresh programme allows organisations to consolidate the support and service of all their print and document technology through one Managed Services expert, Apogee.
How does it benefit your organisation?
Enhanced support & business continuity
Frees up your IT staff resources
Automated meter readings for accurate invoicing
Reduced carbon footprint by reusing existing devices
ARMA (Apogee’s Remote Management Application) pro-actively supports
One single provider for consumables, devices, services & support
We provide a seamless transition so you can keep and continue to use equipment you have already in, but need it professionally managed. Through our A-Star programme we can takeover the servicing and support of your equipment to optimise its performance, with defined service levels as part of a managed print service.
Apogee can provide the entire service requirements of your currently installed devices, no matter how diverse the mix of brands you may have. Our primary objective is to keep your business running with minimal interruption as we assume responsibility for your infrastructure.
Service Excellence Guaranteed
Once transitioned, Apogee’s managed print services will optimise the performance of your technology, and through this the productivity of your staff and processes.
Our unique combination of pro-active monitoring, pre-emptive servicing, remote resolution and desk-side support will maximise your uptime and remove the demands on your in-house staff to support this technology. If an issue cannot be resolved online, our team of multi-vendor skilled service engineers will be on hand to deliver industry high response times.